Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Company information (business name, industry, size)
• Account credentials and authentication information
• Payment and billing information
• Communications with our support team

Technical Information

When you use our services, we may collect:

• System and network information from managed devices
• Log files and performance data
• Security event information
• Website usage data and analytics
• IP addresses and device identifiers

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our managed IT services
• Monitor and secure your IT infrastructure
• Process payments and manage billing
• Communicate with you about our services
• Provide technical support and customer service
• Improve our services and develop new features
• Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Cloud hosting and infrastructure providers
• Payment processing companies
• Security and monitoring tool vendors
• Professional services providers (legal, accounting)

Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal process (subpoenas, court orders)
• Government investigations
• Requests from law enforcement agencies
• Protection of our rights, property, or safety

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and monitoring
• Employee training on data protection practices
• Incident response procedures

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service provider
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our website functionality
• Provide personalized content and advertisements

You can control cookies through your browser settings. For more information, see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Other legally recognized transfer mechanisms

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our services

Your continued use of our services after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: